FAQ: for Event Organizers and Movie Theaters  

 


Also read FAQ for the eTicket buyers
If you do not find your answer here, please feel free to contact us

Selling e-Tickets
Arrangements on the day of the event
My Payment processing

Selling e-Tickets  Go Top
   
There are so many e-Ticketing web sites. Why should I sell on your site? 
 

Because our ticketing solution will meet all your distribution and service needs at the best price tag you can imagine of. iVarta will provide you and your customers with the highest quality service at most reasonable price that is within the reach of all theaters and organizers.

Currently we are offering the best package that can beat any offer on the internet (by the reputed websites.) With the features that go with this offer, it’s a wonderful opportunity for the event organizers to save some hard money and earn extra money by advertising & selling more tickets. Here is a short summary of our features.

  • Sell Your First Movie Online - Absolutely Free!!! (offer valid upto Dec 31st 2007)
  • Most secure Payment Gateway – Google Checkout
  • NO Limits: All 4 major credit cards accepted.
  • LOW setup and service fees
  • Custom page for your event
  • Free Banner space that you can sell to your sponsors/advertizers

Read full details of this offer 
How e-Ticketing works? 
  After successful online purchase the buyer will receive an email receipt from Google Checkout/iVarta. Buyer prints this receipt (E-Ticket) and presents it at the Venue on the day of the event, along with a valid photo-id. Organizer’s representative verifies the information and hands over the paper ticket/s to the buyer. At the end of the sale iVarta will send you a check towards the e-tickets sold for your event (minus the service fees). 
Will you send the paper tickets to the eBuyer?
  We will NOT send any paper tickets to the buyer. After buying online tickets the buyer will receive email receipt from Google Checkout (E-Ticket.) This is the only valid document buyer uses to attend the event/movie. Event organizers have to agree to honor the e-Tickets at the time of signing for this service at iVarta.  
How can I start selling ticket on your site? 
  Contact us with the information about your event (City, Date, No of tickets etc). Our representative will send you the best packages appropriate for your event. Once you decide your package, please let us know and we shall setup an account for you (within 1 to 3 days).
What shall I need to do when setting up an online selling a/c? 
  You need to assign a coordinator that will handle all the communication/information associated with your online sales. The process will start when we setup an account for you and will end when we send the payment check towards your sales proceeds. 

Which credit cards can my buyer use to purchase the eTickets? 
  Google gateway at iVarta accepts four major credit cards         
For security purposes, we can not accept cash, checks, or money orders. 
Is your process secure against misuse?  
  All the credit card transactions at iVarta.com take place at Google Checkout Gateway which is one of the most secure online gateway on the internet. 
Does iVarta have access to my buyer’s Credit Card details? 
  iVarta does not have any access to the credit card details. We receive order details from Google once the sale is complete. These contain details about your purchase, address and name. iVarta does not receive credit card information from Google.
   
Arrangements on the day of the event  Go Top
   
How do I know how many people have purchased my e-tickets?  
  You can login to your online account (24 hours a day) at iVarta and see the details of e-ticket sales. You can access this report anytime after we setup your a/c. Sample Report
Ideally, when should the online sales close? 
  It depends on the organizers. Some organizers prefer to close the online sales 24 hours before the event time, while others sell the tickets until the event starts. It all depends on how long you can access the online sales report (that is the list of eTicket buyers.) You should ideally close the sale before you access the online sales report for the last time (before your event starts). Your coordinator should decide the time of closing and inform us in advance. 
How do I make the process smooth for e-Ticket buyer? 
  You should access your account at least once a day and make the envelope ready with the number of paper tickets for all the new buyers that day (separate envelope for each buyer). Entry process can be extremely simple at the gate when you have an envelope ready for each E-ticket buyer. When the eBuyer arrives: verify their e-receipt & photo-id, hand them over their envelop having paper tickets and remove the name/no of tickets for that buyer on your list. 
What if some buyer did not bring the printed receipt? 
  Its entirely the organizer’s decision whether to allow the buyer or not. According to the terms of the online sale, we have a clear notice what buyer is supposed to do after they buy the e-tickets.
My payment processing  Go Top
   
When do I get the money towards the sale? 
  The Credit Card/Google payment process takes about 5 days to complete after the sale closes. We send you a payment check 7 days after the sale is closed.  
Can a buyer claim the refund or cancel the ticket purchase?
  Yes, technically the buyer can request a refund even after the purchase is done. The decision whether or not to allow the refunds (in specific individual cases) is made by the event organizers. If we receive a specific request from the organizers we shall process the refund to specific buyers. Please note that the service and other fees associated with a ticket sale will not be refunded.  
What if I have to cancel/reschedule the show? 
  You need to inform us immediately so that we can inform the buyers about the change/cancellation. In this situation you agree to offer a full refund to the buyer if they do not wish to attend the rescheduled event or if the event is cancelled all together. 
Who manages the refund? 
We can issue a refund to the buyers that have purchased e-tickets on our website.